Verizon is reportedly working on a new tool aimed at addressing customer support issues remotely instead of sending technicians inside a subscriber’s home. The goal is to help troubleshoot problems by sending photos and live video to a technician outside of the house, who can help issue directions and potentially diagnose concerns.

The Verge reports this remote tech support tool is being developed by TechSee, a firm that offers similar tools to a number of companies and touts itself as helping “businesses better support their operations from all perspectives.”

Verizon stated they are making every attempt to perform work without going inside homes or small businesses. They will repair services up to where the service enters your location, and will work with you to troubleshoot and support self-repair on any required work inside your home or business.